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US Department of Health: Communicating in a Crisis
Printervenlig udgave
Håndbog for offentligt ansatte der beskæftiger sig med krisekommunikation (US, 2002)
Uddrag:

The tragedies of September 11, 2001 and the emerging threat of bioterrorism have reemphasized the need for public officials to communicate effectively with the public and the media to deliver messages that inform without frightening and educate without provoking alarm.

The purpose of this primer is to provide a resource for public officials on the basic tenets of effective communications generally and on working with the news media specifically. The primer is not encyclopedic in nature, but rather an easy-to-use pocket guide on the basic skills and techniques needed for clear, effective communications, information dissemination, and message delivery.

Communicating in a Crisis - Guidelines for Public Officials (PDF)