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Introduktion til ITIL koncepter
Printervenlig udgave
Pjece fra Hewlett-Packard om Information Technology Infrastructure Library (ITIL), (UK, 2005)



As the management of both IT services and business needs grows more complex in an increasingly global, competitive, and regulated environment, the need for standardized, proven practices for managing IT services has grown as well. This need drives the increasing popularity of the Information Technology Infrastructure Library (ITIL). ITIL in fact may well be the most widely accepted approach to managing IT services in the world today.

ITIL is popular because of the proven best practices that it offers. The demand for information about ITIL continues to grow. Among other reasons for investigating ITIL recommendations, one common motivation is to learn about knowledge and best practices necessary for achieving compliance with Sarbanes-Oxley and other IT governance requirements.


The objective of this article is to introduce the main concepts of ITIL best practice recommendations for managing IT services. This article is intended to show you the underpinnings of IT Service Management (ITSM), whether your focus area is from a business, a consulting, or a technology perspective

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